Complaints Procedure
We aim to provide a high standard of service at all times. If something has gone wrong, we want to know about it, and to put it right.
1. How to make a complaint
You can raise a complaint by emailing support@ps-ltd.co.uk or calling 07584 073 768. Please include as much detail as you can — what the issue is, when it happened, and what outcome you are looking for — so we can look into it properly.
2. What happens next
We will acknowledge your complaint within 5 working days. We will then look into the matter and aim to provide a full response within 20 working days. If a complaint is more complex and needs longer to investigate, we will let you know and keep you updated on progress.
3. If you are not satisfied
If you are not satisfied with our response, please tell us why, and we will review the matter again. For complaints specifically about how we have handled your personal data, you also have the right to complain directly to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
4. Record keeping
We keep a record of complaints received and how they were resolved, so that we can identify and address any recurring issues.
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